TSA#37 – Write a letter

Jul 30, 2012 by

If you learned anything from watching the amazing film Summer School, it is the importance of writing a letter.  For those of you who haven’t seen it, you need to get your priorities straight and make it happen, but the lesson to be learned here is that if you have a defective product, write the company a letter.

I got a great pair of shoes for my birthday from my lovely wife, and they were great shoes, but they wore out really fast.  They started falling apart a couple of seams had ripped.  So I wrote Skechers a letter and sent them my old shoes and a week or so later they sent me a brand new pair.

Its just that easy.  And this works 90% of the time.

Here is how you do it.

First, be nice.  If the product has failed they will normally be more than happy to replace it.  There is no point in starting off yelling or being rude.

Second, in the age of email, this could not be easier.  Simply find their website and contact info and send them an email detailing the problem with the product.  Include any pictures if they are relevant.

Third, don’t abuse the system.  Most companies want their products to work and last and they want happy customers.  That doesn’t give you the right to use the system to get never ending supply of free stuff.  If the product failed you should let them know and give them the opportunity to fix it.  That’s it.  And remember to be nice.

So your summer school homework for this week is to write one letter.  If you have something you purchased that broke or wore out much quicker than it should have, write them a letter and let them know.  You’ll be amazed at the results, and please come back and share them in the comments.  Also see Summer School.

Ben…

TSA = Truly Simple Actions The goal of the TSA project is to improve your life and help make this world a better place, one simple action at a time.  Take time this week to do this one simple thing.

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